Returns and refunds

General conditions of return:

Return period : You have 30 days from receipt of your order to return products with which you are not satisfied, provided they are in their original condition.

Original condition: Products must be returned unworn, undamaged, without traces of makeup, pet hair, deodorant or perfume and with all original tags and/or straps.

Hygiene and packaging: Hygiene labels must be intact. Items without hygiene tags or not returned in their original packaging, particularly novelties that must be returned in their original boxes, may be refused or subject to a cleaning charge.

Inspection: All returned items are carefully inspected upon arrival at our warehouse. Failure to comply with these conditions may result in the rejection of the return or the application of additional charges.

Refunds: if the return is authorized, the amount will be refunded within 14 days. We will inform you of the procedure by e-mail.

Payment of return costs: The customer is responsible for the return shipping costs. This policy allows JustZino to maintain fair prices and promote responsible consumer practices.